Policies

Order Policy

• Orders should be placed 1–2 weeks in advance.

• Rush orders may be accepted depending on availability.

• Full payment is required at checkout to secure your order.

Shipping Policy

• Customers are responsible for all shipping costs.

• Shipping rates are calculated based on weight, destination, and carrier pricing.

• Once a package is handed to the carrier, they assume responsibility for delivery and handling.

• If your order arrives damaged, please file a claim with the carrier and provide photos. I’m happy to help where I can, but carriers determine the outcome.

Local Pickup Policy

• Free local pickup is available in Chesterfield, VA.

• Pickup instructions will be provided after your order is confirmed.

• Please arrive on time for your scheduled pickup window.

• 50% Due at the time of booking for off-web orders.

Local Delivery Policy

• Local delivery is available within Chesterfield/Richmond for a $7.00 flat fee.

• Delivery times will be coordinated after your order is placed.

• Someone must be available to receive the order to prevent melting or damage.

Storage & Handling Policy

• Customers are responsible for properly storing treats after pickup or delivery.

• Storage instructions are provided in the FAQ and on product pages.

• I am not responsible for damage caused by improper storage, heat exposure, or leaving items unattended.

Refund & Cancellation Policy

• Due to the custom nature of edible products, all sales are final.

• Cancellations are only accepted within 24 hours of placing your order.

• No refunds will be issued for missed pickups, incorrect addresses, or failure to follow storage guidelines.

Custom Design Policy

• Custom colors, themes, and designs are available upon request.

• Please email kenosha.coston@gmail.com with inspiration photos or event details.

• Complex designs may require additional time or fees.